The worst experience I ever had with a rental car company . I booked twice ,and paid through Ryanair - Thrifty . First time i had to wait for more than one hour at Hertz office because they had problem with Thrifty costumers .Second time one month later again the same problem . Anyway the total amount was 190 Euros for 11 days . Basic insurance CDW , thief protection , road assistance and taxes were included according their contract . I returned the car with full tank and no damages at the right day and time . Few days later I checked that my credit card has been charged with 785 Euros extra , more than 4 times the rental fee that I paid when I booked . I have been in contact with the costumer service of Hertz , but was also a very bad experience . They told me that I didnt have any kind of insurance so they charged me with the highest insurance value and they insist that I have been informed and agreed when I picked up the car .Completely untruth. I still have the contract of Ryanair - Thrifty and also the one I got from the rental office in the Airport (Hertz) in which basic insurance , and thief protection was marked , and of course no prices at all because everything was already paid as they confimed . At the moment i'm waiting from Ryanair to solve this problem before i go on with the legal procedure. Sorry No star at all
Thrifty Duesseldorf Airport ist eine deutsche Autovermietung mit Sitz in Düsseldorf, Nordrhein-Westfalen. Thrifty Duesseldorf Airport befindet sich in der Arrivals Hall In Terminal, 40474 Düsseldorf, Deutschland.
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